Your assessor will be looking for: List any legislation that applies to the situation presented in the case study. Responsibility Responsibility for the implementation of this policy rests with employees and management of Innovative Widgets with responsibility for managing customer complaints.
However, on some items, clearly marking the country of manufacture on the item may inhibit the sale because that country may have a reputation of low quality.
The Assessor will observe this role-play and examine the documentation the completed Appendices plus notes that you will submit for assessment on completion. I might order the widgets from China from now on.
This has resulted in some items that actually come from countries with a poor reputation for quality selling very well. Mary is a member of your customer service team at Innovative Widgets. Both have expressed ambitions to pursue a career in company management.
What are some key performance indicators for the following organizations a university. Specifications You must participate in two role-plays observed by the assessor: I am considering going to another supplier for your widgets even though Innovative Widgets are the only Australian supplier.
You should incorporate the following into your report. Customers will gain easy access to the store with extended opening hours 9 am—9 pm, 7 days a week. Options include the following.
Ask if the customer will allow us to send the faulty item to our quality department for testing. What is the difference between strategic planning and operational planning. Addition of many locally manufactured high quality lines of merchandise will provide more choice to consumer whilst maintaining the higher quality overseas manufactured lines.
Prepare a report that outlines and discusses: Using examples from the case study, describe the conditions under which misconduct and serious misconduct may be deemed to exist.
Participate in a role-play in which you follow the complaints handling procedure to resolve a customer complaint. You are required to produce a written report for your manager as to why your organisation lost the case. Housefriends caters to the furnishing market for new and renovated dwellings.
This business provides installation of homewares that Housefriends sells yet you are not aware of any company endorsement of this service from Housefriends for their customers. Range of bathroom fittings, bedroom fittings, mirrors and decorative items to remain with the recently added range of lighting fixtures will position Housefriends as best in class.
Current Operational Plan for your store: Current Operational Plan for your store: As a part of this public image we will promote the Sustainability features of products and energy efficiency to customers.
Refer to RGIT reassessment policy and procedure. At your first meeting, you need to discuss the following issue. Using the case study as an example, describe how all steps of the performance review process and disciplinary hearing process given to you by Rob should have been performed as per legal requirements and the organisational policies you have developed, including: Never argue with the customer.
You have agreed to be her coach and mentor. Cash, credit cards, cheques and gift cards. A few weeks ago a consignment of widgets arrived from Innovative Widgets, but they were 6 mm widgets rather than the 7 mm I had ordered on that occasion.
Using examples from the case study, describe the conditions under which misconduct and serious misconduct may be deemed to exist. What are at least three different types of organisational structures.
Demonstrate your knowledge of how to develop team members and coach Mary to improve the quality of her customer service. What are the most important roles of the manager.
You are required to produce a written report for your manager as to why your organisation lost the case. Assessment Task 2 BSBCUSC Manage quality customer service Assessment description You will perform two role-plays in the context of the Innovative Widgets simulated business.
In the first role-play, you will follow procedures to handle customer complaints. We promise to deliver a widget that’s right for your needs: List relevant productquality specifications Manage quality customer service – BSBCUS Innovation and Business Industry Skills Council Ltd.
Page 8 of 1st Edition Version /5(9). Customer Service Plan For Innovative Widgets. a customer service plan.
Version: 1 Page 3 of 7 BSBCUSC Manage quality customer service Assessment description You. BSBCUSC Manage quality customer service iv. procuring appropriate technology to address customer needs. 8.
MANAGE QUALITY CUSTOMER SERVICE Assessment 1 Innovative Widgets Customer Service Plan A. VISION In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with. MANAGE QUALITY CUSTOMER SERVICE Assessment 1 Innovative Widgets Customer Service Plan A.
VISION In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations.
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